Exchange & Refund Policy
WHAT IS YOUR RETURN OR EXCHANGE POLICY?
You have 3 days from the date of delivery to claim for the return or exchange if:
1- The item(s) is faulty, damaged, or defective at the time of delivery.
2- The product/s must be unused, in the original packaging with labels and protective stickers attached.
3- The product received does not match the size ordered.
1- The item(s) is faulty, damaged, or defective at the time of delivery.
2- The product/s must be unused, in the original packaging with labels and protective stickers attached.
3- The product received does not match the size ordered.
HOW DO I APPLY FOR THE RETURN?
· You must notify us within 3 days of delivery between working hours (from 11am to 7pm of Mondays to Saturdays) by contacting us via WhatsApp at 0336-2253542 or by writing us at glamourkurtihouse@gmail.com.com At glamourkurtihouse, we look at each dispute on a case-by-case basis and try to be fair to both parties.
1- The replacement will be sent in case of a defective/faulty/damaged item. You will be required to send photographic evidence of the defective item on our WhatsApp within 3 days of purchase before any claims can be processed.
2- Please note that customers are responsible for the cost of returning the items to us but for our beloved customers we charge ZERO for sending you back.
3- Also incase defected piece received by customer, an Exchange parcel through our courier will be arranged (if Possible) otherwise the cost of delivery charges will be reimbursed via bank transfer or Voucher will be issued whatever our beloved customer chooses.
1- The replacement will be sent in case of a defective/faulty/damaged item. You will be required to send photographic evidence of the defective item on our WhatsApp within 3 days of purchase before any claims can be processed.
2- Please note that customers are responsible for the cost of returning the items to us but for our beloved customers we charge ZERO for sending you back.
3- Also incase defected piece received by customer, an Exchange parcel through our courier will be arranged (if Possible) otherwise the cost of delivery charges will be reimbursed via bank transfer or Voucher will be issued whatever our beloved customer chooses.
WHEN WILL MY RETURN BE PROCESSED?
· You must notify us within 3 days of delivery between working hours (from 11am to 7pm of Mondays to Saturdays) by contacting us via WhatsApp at 0336-2253542 or by writing us at glamourkurtihouse@gmail.com.com At glamourkurtihouse, we look at each dispute on a case-by-case basis and try to be fair to both parties.
1- We aim to process all returns with 5-7 working days of receiving.
2- During busy sale events please allow up to 14 working days for your return to be processed.l be arranged (if Possible) otherwise the cost of delivery charges will be reimbursed via bank transfer or Voucher will be issued whatever our beloved customer chooses.
1- We aim to process all returns with 5-7 working days of receiving.
2- During busy sale events please allow up to 14 working days for your return to be processed.l be arranged (if Possible) otherwise the cost of delivery charges will be reimbursed via bank transfer or Voucher will be issued whatever our beloved customer chooses.
www.glamourkurtihouse.com
